How to handle SNUFF with delivery orders? 5 SIMPLE STEPS
When your problem is not a small number of bills, but rather an excess of them, and you feel that you are losing control over the sales and production processes in the premises, it may mean that it is time to take serious operational actions and move your business to a slightly higher level, i.e. invest in the right software. How to do it? We advise you!
1. Investigate the problem
Take some time to identify the factors that are causing disruption in your business. Ask yourself these questions:
- What is blocking orders from being fulfilled within a certain time?
- Is there a communication problem between waiter and cook or cook and driver?
- Do you employ enough staff to process orders?
- Why are meals arriving cold to customers? Is it a matter of lead time or maybe your thermal bags need replacing?
- Isn't your catering equipment worn out, causing food preparation to take much longer than it should? Maybe it's time to invest in something better?
- What do customers complain about most often in their opinions and comments?
- Are there problems with card/cash settlement? If so, how often does it happen and to whom? Is it the waiters who get lost in the reports or the drivers? Who is responsible for the mistakes related to cash flow?
When you find the answer to your most pressing problems, it's best to write them down on a piece of paper and move on to the stage of seeking help!
2. Do some solid research
When you know the weakest points of work organization in your premises, you can say that half of the success is already behind you! Now look for solutions that will help you fix, speed up and automate work in your premises. You can check most things without leaving your home. Software manufacturers often provide demo versions of their solutions. Also, talks and software presentations are already held remotely. Also the installation of the device in the premises has been reduced to a simple action of turning on the device and connecting it to the network.
Therefore, do not focus on hardware, but on software functions! It is supposed to serve you and make work in your premises simple, faster and easier to control. During the conversation with the consultant, ask them questions that you have prepared in advance and check together whether the system can answer problems that arise with order handling.
Sample questions about software features:
- What does the order placement and receipt flow look like?
- Does the system also work without internet access?
- Will orders from your website appear on the sales tablet?
- Is accepting and receiving orders easy/quick or is it complicated?
- Is it possible to remotely view revenue, number of orders, number of invoices, etc.?
3. Pay attention to cloud solutions
Modern system solutions are already fully based on the cloud model, which means that customer data is safely stored on external servers, thanks to which you can have constant access to it. Restaurant owners and managers like to know what their current revenue is, how many tables are occupied, how many accounts are open/closed, whether something is missing from the warehouse, how many employees are currently working on a shift, etc. All this information, available in real time, often helps to make quick decisions that translate into better work, quality of services, higher profits.
4. Poor communication between staff can cost you dearly!
If the ordering process in your establishment looks like this: orders are written down by the waiter on a piece of paper and then passed on to the kitchen and then to the driver, then you are probably familiar with the following scenarios:
- errors in accepting the order,
- loss of order,
- illegible handwriting of the person writing the order,
- wrong address,
- poorly estimated delivery time,
- lack of precision in driver's settlements,
- etc., etc.…
How to eliminate them? It's very simple! Simply install the POScaller plugin , which will help you better organize your phone order collection! Additionally, it will allow you to create your own customer database, ensuring that no orders end up at the wrong address!
How does this plugin work?
- When a customer calls the premises, their data is displayed on the tablet screen.
- In the window we can also see the most frequently ordered menu items by this particular customer.
- The waiter enters the order on a tablet and with one click transfers it to the tablet in the kitchen and to the driver.
Contact details are already assigned to the invoice, so the driver will definitely end up in the right place.
The only condition for using this plugin is to have POSbistro sales software in your premises.
5. Let the system earn money itself!
Sales software is usually not the cheapest investment. Nevertheless, there are establishments that cannot imagine working without it, because their owners have carefully calculated the benefits of optimizing many processes in the establishment.
Until now, we have been fulfilling around 70-80 orders per day, but thanks to POSbistro solutions, we are now able to serve up to 140 orders per day. This was not possible with our previous work organization method." – says one of our clients, Sebastian Popławski, who, together with Grzegorz Grabski, founded the Chilli Chicken restaurant in Wołomin.
If you would like to use the restaurant version of our software, visit posbistro.com/demo and create your trial account in one minute or schedule an online conversation with our advisor.
